Case study · Gigbase
Gigbase — Multi-Tenant Agency Operating System
A multi-user agency management portal: projects, teams, clients, contracts, invoicing, real-time chat, meeting scheduling, and an admin-trained AI knowledge assistant — one subscription-based workspace.
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8
Product modules shipped
5→1
Tools consolidated
24/7
AI knowledgebase support
Team — 6 specialistsDuration — 8 monthsIndustry — SaaS & B2B Platforms
The problem
Agencies ran their operations across disconnected tools — project trackers, chat, invoicing, scheduling, and help docs. Gigbase needed all of it in one multi-tenant workspace with subscription billing, role-based access, and an architecture ready for enterprise features.
What we built
The solution.
- 01Secure authentication with subscription plans and role-based access for agencies, admins, and team members.
- 02Project management workflows linking projects to clients and teams for full visibility.
- 03One-to-one and group chat plus Google Meet and Calendar integration for scheduling.
- 04Dynamic services module with flexible per-service pricing, digital contracts, and invoice management.
- 05OpenAI-powered knowledgebase assistant that admins train with FAQs and help content.
- 06Dedicated admin dashboard with analytics, subscription monitoring, and knowledgebase controls.
Next.jsNode.js / ExpressPostgreSQLMongoDBOpenAI APIStripeGoogle Meet & Calendar
Product
Inside the build.
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