AI Service Booking Agent for a Dealership Group
A voice and SMS agent that books, moves and confirms service appointments in the DMS and answers status questions, around the clock.
Service lines were busy every morning, many calls went unanswered, and advisors juggled phones while checking in customers.
The approach.
- 01Integrated with the DMS scheduler and the shop's capacity rules.
- 02Handled bookings, reschedules and status questions by phone and SMS.
- 03Offered recall and maintenance work on the customer's vehicle when due.
- 04Transferred anything unusual to an advisor with a summary.
The agent understands the request, checks real shop capacity, books the slot and offers due maintenance, then confirms by text.
How we measure it.
Answered calls come from the phone system. Bookings and repair-order revenue come from the DMS, compared with the same months the year before.
Before you ask.
It connects to CDK and Reynolds and Reynolds through their partner programs, and to other DMS platforms through their scheduling tools.
Yes, at any point. The agent transfers with a summary so customers do not repeat themselves.
Want this measured on your own data? Start with a pilot.
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